Managed & Support Services

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Implementation & Deployment

Proactive care, rapid response, and clear SLAs—so your teams can focus on work.

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Why EEMC for Managed Services

Predictable SLAs, 24×7 vigilance, and preventative maintenance baked in.

Outcome-Backed SLAs

Response & resolution targets aligned to business impact.

Proactive by Design

Patch rings, posture checks, and health baselines reduce incidents.

Human + Automation

MDR analysts augmented by playbooks and auto-remediation.

What We Manage & Support

Patch management & system updates

Managed detection & response (MDR)

SLA-based troubleshooting & support

End-user IT support (helpdesk outsourcing)

Preventive service for printers/copiers (firmware, calibration, cleaning)

How Managed Service Works

From onboarding to continuous improvement—measured and auditable.

Onboard: asset inventory, access, monitoring, patch rings, service catalog

Monitor: telemetry, alerts, user requests, MDR threat detection

Patch & Prevent: maintenance windows, compliance targets, config baselines

Support: triage, escalation, vendor coordination, clear comms

Optimize: reviews, trend analysis, cost & experience improvements

SLA Options

Choose the assurance level that fits each system’s criticality.

Essential

Business hours, best-effort response, patching monthly, ticket portal & email.

Enhanced

08:00–20:00, priority response, patch rings bi-weekly, phone & remote assist.

24×7 Critical

Round-the-clock MDR, defined R/R targets, change windows, vendor coordination.

Value You Can Measure

95%+

patch compliance on target devices

−30–50%

reduction in incident volume

24×7

coverage for critical assets

Frequently Asked Questions

From vision to execution—delivered pragmatically and aligned to your goals.

Yes—content and labs align to your chosen platforms and policies.